Agent operating system
Twelve AI agents for the routine work of IT and security.
OneConcord AI runs twelve specialised agents across IT operations, security, cloud and compliance. They act in the systems you already use, every action is checked against policy first, and everything is written to an audit trail.
- Every action scored for risk before it runs
- Works in Teams, Slack, email and a web portal
- 70+ connectors, set up without code
Where it hurts today
The problems OneConcord AI is built for
The service desk backlog
Password resets, VPN problems and software requests pile up faster than the team clears them.
Analysts stuck on triage
The SOC spends its time on first and second line alerts instead of investigation.
Evidence gathered by hand
Compliance evidence is collected before each audit, and gaps are found late.
Work split across tools
Each task lives in a different tool, with a person carrying it between them.
What it does
Everything OneConcord AI covers
- Service Desk
- Resolves first-contact requests itself: VPN problems, password resets, software installs and account changes.
- Incident Management
- Triages alerts, sets severity, escalates to the right people and prepares the review afterwards.
- Root Cause Analysis
- Links recent changes, alert patterns and dependencies to find the cause and stop it recurring.
- Asset Discovery and CMDB
- Discovers assets across cloud, endpoints and network, and keeps the CMDB current.
- Change Management
- Assesses risk, spots conflicts, routes approvals, watches health after the change and rolls back if it fails.
- Knowledge Intelligence
- Writes articles from resolved incidents, finds gaps and flags the stale ones.
- Identity and Access
- Joiners, movers and leavers, access requests, entitlement reviews and segregation of duties.
- Security Operations
- First and second line SOC work: alert triage, investigation, endpoint isolation and response.
- Cloud Operations
- Cost, posture and rightsizing across clouds: idle resources stopped, exposed storage locked down.
- Security Tool Coverage
- Maps which endpoints, servers and workloads are covered by EDR, SIEM and monitoring, and reports the blind spots.
- Executive Intelligence
- Answers operational questions in plain language and prepares a weekly briefing.
- Compliance and Governance
- Monitors controls against ISO 27001, SOC 2, NESA, PDPL and PCI DSS, collects evidence and finds gaps.
- Policy engine
- Every action gets a risk score first. Low risk runs, medium risk runs and notifies, high risk waits for approval.
- Audit trail
- A tamper-evident record of every decision, action and escalation.
- Agents that hand over
- A task that crosses areas passes between agents without a ticket or a person in between.
- Organisational knowledge
- A knowledge graph of your organisation gives each agent context, and each outcome is written back.
- Access controls
- Role-based access and encryption on every plan, with single sign-on and MFA on the larger ones.
How it works
From first connection to steady state
Understand
Work out what is asked, and who is asking.
Reason
Gather context and history from the organisation's knowledge.
Decide
Score the risk and apply policy: run, run and notify, hold for approval, or refuse.
Execute
Act in your systems through a connector.
Learn
Write the outcome back, so the next task starts better informed.
Every agent follows the same five steps, and every step is recorded.
Where it is used
What teams use OneConcord AI for
An outage after hours
Severity set, the on-call engineers paged and status updates posted to Teams.
A leaver's access
Entitlements revoked and the directory account disabled when HR starts the offboarding.
A public storage bucket
Detected, permissions reverted and the security team alerted.
Ransomware early warning
On an EDR alert the endpoint is isolated, a snapshot taken and a priority incident opened.
An audit at short notice
Months of access-control evidence assembled in hours.
A new employee
Accounts with MFA, an enrolled laptop and the right software from day one.
Figures as published by OneConcord AI.
Works with
What it connects to
Standards
Controls it monitors
Private cloud, sovereign cloud and on-premises deployment are available on the Enterprise plan.
With Channel Nexus
Talk to someone who knows OneConcord AI
One call, several technologies
On the booking page you choose OneConcord AI and any other technology you want to hear about.
A consultant first, the vendor when it helps
A Channel Nexus consultant takes the call and brings in OneConcord AI's own specialists for the detail.
A time that suits you
You pick the time. If a consultant cannot make it, we propose other times that suit you.